1. Collection and Use of Personal Information
1.1. Account Creation: We collect personal information including but not limited to name, phone number, email address, a password of your selection, the date and time of account creation and the IP address of the device used for account creation. We use this information to administer your account, to enable your access to the DishPal Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third-party social media network, including Facebook and Google+ ("Social Media"). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the DishPal Platform.
1.2. Social Media: We may offer you the opportunity to otherwise engage with DishPal or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.
1.3. Orders: We collect information relating to any orders you place on the DishPal Platform, including the IP address of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems other than the first four and last four digits of the credit card number.If your order has been placed for delivery, we collect the physical address to which you have requested delivery. We use this information to complete your delivery, and to allow you to select previously entered addresses for future deliveries. If you submit an order for alcohol, we may verify your government-issued identification to confirm that you are of legal age.
1.4. Gift Cards: When you purchase a gift card for use on the DishPal Platform, we collect your payment card information (including payment card number, security code, expiration date, cardholder name and billing address) using the secure services of our payment processors for the purposes of processing your payment. We also collect the gift card recipient’s email address and any information contained in the message to the recipient. We use this information to deliver and manage the gift card.
1.5. Order History: We may collect your order history including the date, time, cost, order type (takeout or delivery order), physical address and delivery instructions (if a delivery order), method of purchase, and order details, including specific food items ordered and special order instructions. We use this information to ensure that your order has been completed and to improve our service offerings.
1.7. Reviews: We may offer you the opportunity to submit a review on the DishPal Platform. When your review is published, the content and the given name you entered when creating your account will be publicly displayed. You also consent to us using such reviews in any marketing or advertising materials.
1.8. Referrals: The referral, "refer a friend" and other similar features on the DishPal Platform permit you to send an email to other individuals that may be interested in DishPal. This feature may require you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.
1.9. Employment Opportunities:In connection with a job application or related inquiry, you may provide us with personal information including a resume, cover letter, or similar employment-related materials. This information will be used for the purposes of processing and responding to your application for current and future career opportunities, and to manage any ongoing working relationship.
1.10. Become a Courier: You may apply to become an independently contracted courier by providing us with your name, phone number, email address, physical address, driver’s license, vehicle insurance and registration, proof of work eligibility, banking information as well as other contractor-related materials. We use this information for the purpose of processing and responding to your application, and to manage any ongoing contractor relationship.
1.11. Apply to Become a Restaurant or Vendor:You may apply to become a vendor on the DishPal Platform by providing us with your name, phone number, email address, physical address as well as other vendor materials. In most instances, this information is not considered personal information. We use this information for the purpose of processing and responding to your application, and to manage any ongoing vendor relationship.
1.12. Surveys and Customer Research:From time to time, DishPal may offer you the opportunity to participate in one of our surveys or other customer research, or to provide feedback regarding your order. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.
1.13. Contests and Promotions:When you enter a contest or participate in a promotion, DishPal may collect your name, address, phone number, email address, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.
1.14. Contact Us:When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.
2. Information We Collect Automatically
3. Interest-Based Advertising
4. Custom Audience
4.1. We may also use services provided by third-party platforms (such as Social Media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt out of the use of your information for such purposes, please contact us at firstname.lastname@example.org.We may use Social Media, or other third parties, to serve Custom Audience Ads on their platforms. You may be able to set your preferences for advertisements through your account settings on the platforms.
5. Disclosure of Personal Information
6. Safeguarding and Retention of Personal Information
6.2. In the unlikely event that our system is breached, and your personal information has been compromised, we will notify such local authorities as may be required within seventy-two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file. We are not responsible for any failure to notify you based on incorrect or outdated contact information.
7. Access to Personal Information and Withdrawal of Consent
7.1. You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records and may restrict access to personal information as required or permitted by applicable law or legal process. At any time, you may request that we remove your personal information from our records and we will delete your personal information within seven (7) days of such request.
7.2. To submit a question to us about the collection or use of your personal information, please email us at email@example.com insert “Privacy Information Question” in the subject header. If requested, we will provide you with a copy of your personal information in electronic form, which may include:
a) what personal information of yours we are storing;
b) where it is being stored; and
c) for what purpose we are storing it.
7.3. You may withdraw or modify your consent at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by DishPal, you will no longer receive such communications.
8. Links to Other Sites
9. Children’s Privacy
9.1. If you are a parent or guardian and you are aware that your minor child has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors without verification of parental consent, we take steps to remove that information from our servers.
11. Contact Us
DishPal Restaurant Services Corp
Unit#207 14225 57Ave.
Surrey BC V3X 0T6
or by email at firstname.lastname@example.org