If any of us want to do a Restaurant business or are doing a restaurant business, then we all know how important it is to make our customers happy. Mistakes-in-the-restaurant-business, Our entire business moves back and forth to the customer. If we are not able to give good service to our customer. And if the customer is not happy, then we are not able to take our business forward or upwards, so we have to first make it clear that we can give the best service and keep our customer connected with us.
The Restaurant business requires us to do a lot of things or hard work to continue. We have seen that his restaurants are closed in his first year. Because either they are not able to provide better service to their customer. Or they are not able to put the technology records on their own, due to which they face losses in their business due to many mistakes from them.
We believe that the quality of our food and our service has the most impact on the customer. But in today’s time, it is very important to change with technology and time. We have to train our staff and everyone so that they can talk to the customer well and avoid mistakes.
In this blog, we will tell you about the mistakes that come in front of more restaurants than most restaurants do. If you want to grow your Restaurant business or want to succeed, then you should always avoid these mistakes and take care that you do not make mistakes.
1 Conversation with customer:-If you are running a Restaurant business, then you should first teach your staff and all employees how to communicate with the customer. Because when your employee talks to the customer. So that is the conversation that affects your customer first. Also, your employees need to master the art of greeting or talking with incoming customers. When we see that inside very large restaurants or hotels, the staff welcome the guests very differently so that the customer gets a good experience. We should always keep such staff who are experienced in interacting with the customer.
2 Make eye contact:-We all know that when we talk with someone in our eyes, we get to know their confidence and confidence. The same thing happens with customers when we talk with their eyes or take orders from them, then our customer feels very comfortable talking to us. Therefore, we should pre-train our employees for these things, how they will talk to their customers.
3 Helping customer order:-Many times our customers are uncomfortable ordering from inside the menu. Or they don’t understand which order we should order. So we should prepare our staff for this thing that they can recommend their popular dishes to the customer or help them to order them. So that the customer can order from inside the menu and he can see more and more orders and enjoy new dishes.
4 Everything is in the right way:-Many times when we survey orders to the customer. So many mistakes are made by us. Such as not giving them spoons, not holding tissues or, like salt etc. and many such mistakes. The mistakes that we make are not very big to see but have a very bad effect on the customer. Therefore, we should make our employees work in advance for these things so that we do not have to feel embarrassed.
5 Keep asking from time to time:-When our customer is eating, then we should train our staff for this thing that it is the customer keep asking them about the things again or they need something like water, bread or any other beverage. Whatever you think. Why should they be offered, then they should keep surveying so that the customer is easily able to connect with you and the customer can enjoy a good meal.
6 Keep in mind the privacy of the customer:-In today’s time, people do not have time, so they want to spend some time with their loved ones or with friends by sitting in a restaurant for dinner or anything else. Therefore, we should train our staff about this thing so that they can take care of a customer without spoiling the privacy, we can keep our staff standing near them. What if they need anything, then they can call us and order and we will be able to take care of them without having to go around them.
7 Explain the online order system:-Many of our customers are not aware of the online order system. They do not know how we can order from the food delivery system. And they have to come and eat in the restaurant. Due to this, they have to face many problems many times. Therefore, we should trend our staff to be able to explain these things to our customer, how they can use these things. As the coming time is for online food delivery, so we have to take great care about these things, DishPal also helps you with this thing.
8 Teach your staff discipline and dressing sense:-Whenever a customer goes out to eat in a restaurant, he first sees the cleanliness of the restaurant or the behaviour of their staff, clothing and/or cleaning. Whether his staff is cleaning like how his clothes are, whether he has worn gloves or not or there are many things he sees in your staff so we should tell our staff about these things in advance That he should serve food to his customer keeping in mind the discipline and dressing sense.
9 Make guests feel special:-When a fellow comes to eat in a restaurant. So he wants to feel sometimes special with him. So we should try to make all our guests feel special. That our customers can spend their quality time with us and that is what can make the dinner night special.
10 Be able to place an order online: We should accept online orders to our staff and tender them for delivery. Because today, more customers like to take online orders from us. As all the customers in your restaurant can order online through the DishPal app, they can enjoy their food right from home, for this, you should be prepared in advance that you can package the order well and reach your customer.
11 Be able to order:-Many times we see when an employee takes an order. And when he tells our kitchen staff. At that time, they make a lot of errors or they are not able to take orders. Therefore, while taking orders from the customer, we should send them to the staff who can take orders from the customer.
12 Staff should know everything about the menu:-Our staff should know everything about our menu or the dish. If one of our customers wants to ask about our dish then it is easy to tell our staff about those things, so they should know each country well. If our staff does not know about those things. So they are not able to explain the customer well. This can spoil the experience of our customers and they feel that this thing will not be available to them in good quality.
13 Order mistake:-When there are too many customers in our restaurant, we place the wrong order on the wrong table. So that the customer finds a bad staff. That their staff is not fully trained, so we should focus more and more online delivery because the customer orders directly from there and you can place the order easily.
There are a lot of mistakes that we should keep in mind as customer experience is the highest priority for the Restaurant business. We have told you some points here. Yet there are many such points. Which you need to keep in mind, if you still have not started or want to start the online delivery system, then you can digitize yourself by connecting with DishPal. Where you also get a chance to avoid all these mistakes. And along with serving your food to your customer, you can give them a better experience. We try to provide better service and experience for both our customers and restaurant partners. So everyone avoids all these mistakes and fully trends our delivery partner to not make such mistakes that give the customer a bad expense, if you have any suggestions and ideas for this, you can mail us and tell us So that we too can know more about those things and in the coming time, you can serve food in a better way. “Mistakes in The Restaurant Business”